Terms of service

NSW.Digital – Terms of Service and Privacy

NSW.Digital is a temporary microsite for the purposes of user research, managed by the IDG Policy Team, part of the Department Finance, Services and Innovation.

Users of this site are entitled to expect that any information collected as a result of that use will be treated within the terms of the NSW Government’s privacy responsibilities and obligations. The NSW Government’s privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998.

What information do we collect?

In addition to any contributions you may enter into this site, our computers automatically record information that identifies, for each page accessed:
• the IP (Internet Protocol) address of the machine which has accessed it;
• your top-level domain name (e.g. .nsw.gov.au);
• the address of your server;
• the date and time of your visit to the site;
• the pages accessed
• the type of browser and operating system you have used.


‘Cookies’ are small pieces of text data that a web server can store on, and later retrieve from, a user’s computer. They do not personally identify you, but do identify your browser. Cookies can be either ‘persistent’ or ‘session’ based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.

This site uses persistent cookies.

They record your preferences in relation to your use of the site and provide us with other information about your enquiry that allows us to recognise your browser if you return to this website in the future. This allows DFSI to present information that may be most relevant to you based on your previous visits. They also help DFSI to understand what parts of the site users find the most useful and improve the effectiveness of the website.
The cookies on this site do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the internet. DFSI makes no attempt to associate cookies with users’ names or identities. Our server cannot find out your name or email address, or anything about your computer, by using cookies.

How do we use the information collected?

The information collected during your visit is used in two ways:

1. ‘General’ visitor information, such as outlined above, is aggregated with similar logged information via third party software (such as Google Analytics) and published in reports in order for DFSI to identify patterns of usage of the site. This will assist us in improving this site and your experience of submitting contributions.
DFSI will not disclose or publish information that identifies individual computers, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1998.

2. The contributions, including comments, ideas, provocations that you make through this site will be moderated (see ‘Moderation’ under Terms and Conditions) and then published individually on the Digital Board.

Contributions are made anonymously, so comments cannot be attributed to any individual user.

Contributions may also be published as verbatims in internal reports and presentations. They will also be aggregated and synthesised for the purposes of extracting key themes and insights, which will be used to inform the design of Digital Government Transformation programs and initiatives.
Submitting a contribution to the site is entirely optional.

What exceptions are there to this rule?

DFSI will collect, use and disclose more extensive information than stated above in the following circumstances:
• unauthorised attempts to access files which are not published Department of Finance, Service and Innovations pages;
• unauthorised tampering or interference with files published on the site;
• unauthorised attempts to index the contents of the site by other sites;
• attempts to intercept messages of other users of the site;
• communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
• attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the site by other users.
DFSI reserves the right to make disclosures to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed.
In the event of an investigation, DFSI will provide access to data to any law enforcement agency that may execute a warrant to inspect our logs.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by DFSI for archival purposes. When the information iz no longer required for the purposes for which it was collected it is deleted.